Refund Policy

Let's talk money – specifically, how refunds work on Promoexchange. We keep it straightforward and fair for everyone involved.

TL;DR

• ✅ Cancel anytime before promotion starts = Full refund
• 🚀 After promotion starts = Case-by-case review
• ⚖️ Disputes handled through arbitration

Before the Promotion Starts

Good news! You've got full flexibility before things kick off:

• Cancel any time before the Promoter starts the promotion
• Get a 100% refund, no questions asked

After the Promotion Starts

Once a promotion is live, things work a bit differently:

• Refund requests go through our arbitration process
• Our team reviews each case individually
• Both parties can present their side

Valid Reasons for Refunds ✅

We'll typically approve refunds when:

• The promotion wasn't posted according to the agreed specs
  • Wrong time/date
  • Missing agreed-upon content
  • Incorrect platform usage
• The Promoter's brand has significantly changed
  • Major aesthetic changes
  • Shift in content focus
  • Changes in audience demographics

How to Request a Refund 📝

1. Head to your the Promotion Dashboard
2. Click "Cancel Promotion"
3. Submit for review

You can also email us directly

The Arbitration Process 🤝

When we review refund requests, here's what happens:

1. Our team reviews the initial request
2. Both parties get a chance to explain their side
3. We look at the promotion details and any evidence
4. A decision is made within 5 business days

Still Have Questions? 🤔

• Contact our Support Team
• Review our full Terms of Service

---

Remember 💡: Clear communication between Buyers and Promoters often prevents the need for refunds in the first place!